Property Management
HelpDesk Realty is property management support that is focused on your business.
IT and Marketing Support for Property Management
HelpDesk Realty is the premier choice for Property Management companies looking for competent IT support. With a focus on seamlessly connecting people to technology, we solve problems efficiently, ensuring that technology works for you, not against you.
Our dedication to making solutions understandable and immediately actionable makes us an invaluable partner if your goal is to streamline operations and enhance productivity.
Our Approach.
ABOUT HELPDESK REALTY.
HelpDesk Realty began over thirty years ago as a call center for a local property management company in Memphis, TN. Since that time our company has grown substantially in both people and product knowledge. Our staff has a combined knowledge of over 60 years in leading the technology for both 3rd Party Fee Managed and Owned properties.
We currently support over 1400 users on the industry leading vertical market property management software systems; AMSI (eSite/ePO), RealPage (OneSite) and Yardi (Voyager 7s, 8). Our vast knowledge of these products goes beyond just supporting the mechanics of the software. We support every aspect of your business.
SOFTWARE PARTNERS.
HelpDesk Realty has partnered with the leading industry property management software development companies to provide excellent and timely support required by you; the customer. We provide support to some of the largest firms in the property management business. With our vast knowledge of multiple vertical market products such as AMSI, RealPage, and Yardi, HelpDesk Realty can resolve your needs by calling a single phone number: (901) 365-1362.
What We Offer
- 24/7 Live Support
Get on-demand support from live agents who understand property management technology and can help resolve issues when they come up.
- Vendor Coordination
We act as a bridge between your team and your software provider, helping clarify issues, coordinate support, and keep requests moving.
- Single Point of Contact
Get a clearer support path without being passed between departments. Our team helps identify the issue, guide next steps, and keep your team moving.
- Custom Configuration
Configure your software and databases around your company’s policies, procedures, workflows, and reporting needs.
- Employee Training
Train employees on how to use your property management software based on your company’s processes, settings, and daily tasks.
- Technical Troubleshooting
Get help with common technical issues involving printers, computers, bank scanners, malware, and other tools your team relies on.
- New Property Setup
Set up new properties within your software system, helping your team keep data, workflows, and property details organized from the start.
- Antivirus & Spam Filtering
Help reduce common security risks with antivirus and spam filter protection for your property management environment.
- Realty Expertise
Work with a team that understands affordable and conventional property management, along with the software systems that support daily operations.
Learn More
Case Study.
Testimonials
HelpDeskRealty has provided my team step‑by‑step guidance over the years that has kept our businesses flowing and making money!
No matter what I ask, the answer is the same, ‘Consider it done!’ Excellent customer service guys!
In business, there are clients and vendors and then there are partners ... We are so closely intertwined with each other, one cannot tell the difference in their employees and our employees.
I highly recommend [Tectonic] for your IT support needs. They are quick to respond, professional in delivery, and provide effective solutions to the challenges presented.
Working with [Tectonic] has always been a pleasurable experience because of the easy process. Their expedient response, friendly attitude, and knowledgeable technicians answer questions with accuracy.
We’ve trusted [Tectonic] for over ten years to maintain the IT in our business. They’ve always responded promptly and executed flawlessly, whether the task was a major hardware upgrade or a small service request.
