Property Management Support
24/7 live support for AMSI, RealPage, and Yardi from a team with 30 years in property management.
24/7 Live Support for AMSI, RealPage, and Yardi
Your properties don't close at 5 PM.
Neither should your software support.
HelpDesk Realty is 24/7 live support for AMSI, RealPage, and Yardi. Supported by people who know property management, not just IT. No other firm supports AMSI, RealPage, and Yardi at depth under one roof, plus the hardware and network behind them.
Our Approach.
Property Management IT Support Services
- AMSI, RealPage & Yardi Support
HelpDesk Realty answers 24/7 with live agents who support AMSI (eSite/ePO), RealPage OneSite, and Yardi Voyager. Rent collection and leasing workflows don't stop at 5 PM, and neither does support.
- Software Vendor Coordination
We act as a bridge between your team and your software provider, helping clarify issues, coordinate support, and keep requests moving.
- One Number for Every Platform
One call covers software, hardware, and network. HelpDesk Realty is the only support firm covering AMSI, RealPage, and Yardi at depth under one roof.
- AMSI, OneSite, & Voyager Configuration
Configure your software and databases around your company’s policies, procedures, workflows, and reporting needs.
- Property Management Software Training
Train employees on how to use your property management software based on your company’s processes, settings, and daily tasks.
- Hardware & Network Troubleshooting
Get help with common technical issues involving printers, computers, bank scanners, malware, and other tools your team relies on.
- Property Setup in Your PM Software
Set up new properties within your software system, helping your team keep data, workflows, and property details organized from the start.
- Cybersecurity for Property Management
Help reduce common security risks with antivirus and spam filter protection for your property management environment.
- Affordable & Conventional Housing Expertise
30 years supporting affordable housing operators, including Section 8, LIHTC, and HUD TRACS workflows in AMSI and Yardi, alongside conventional and 3rd-party fee-managed portfolios.
ABOUT HELPDESK REALTY.
HelpDesk Realty began over thirty years ago as a call center for a local property management company in Memphis, TN. Since that time our company has grown substantially in both people and product knowledge. Our staff has a combined knowledge of over 60 years in leading the technology for both 3rd Party Fee Managed and Owned properties.
We currently support over 1400 users on the industry leading vertical market property management software systems; AMSI (eSite/ePO), RealPage (OneSite) and Yardi (Voyager 7s, 8). Our vast knowledge of these products goes beyond just supporting the mechanics of the software. We support every aspect of your business.
SOFTWARE PARTNERS.
HelpDesk Realty has partnered with the leading industry property management software development companies to provide excellent and timely support required by you; the customer. We provide support to some of the largest firms in the property management business. With our vast knowledge of multiple vertical market products such as AMSI, RealPage, and Yardi, HelpDesk Realty can resolve your needs by calling a single phone number: (901) 365-1362.
Learn More
Case Study.
Testimonials
HelpDeskRealty has provided my team step‑by‑step guidance over the years that has kept our businesses flowing and making money!
No matter what I ask, the answer is the same, ‘Consider it done!’ Excellent customer service guys!
In business, there are clients and vendors and then there are partners ... We are so closely intertwined with each other, one cannot tell the difference in their employees and our employees.
I highly recommend [Tectonic] for your IT support needs. They are quick to respond, professional in delivery, and provide effective solutions to the challenges presented.
Working with [Tectonic] has always been a pleasurable experience because of the easy process. Their expedient response, friendly attitude, and knowledgeable technicians answer questions with accuracy.
We’ve trusted [Tectonic] for over ten years to maintain the IT in our business. They’ve always responded promptly and executed flawlessly, whether the task was a major hardware upgrade or a small service request.
